Privacy Policy

Last Updated: March, 18, 2025

Introduction

Welcome to Dinenow, operated by Bizzmend Private Limited. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose information when you use our restaurant reservation services and interact through our website, ads, or WhatsApp.

Company Details

  • Company Name: Bizzmend Private Limited
  • Trade Name: Dinenow
  • Registered Address: Anand Vihar, Delhi, India
  • Domain: dinenow.in

Information We Collect

Information You Provide:

  • Full Name
  • Email address
  • Mobile Number
  • Reservation details (date, time, number of guests, seating preferences, special requests)

Automatically Collected Data

We may automatically collect certain information including:

  • Device information (e.g., browser type, device type, IP address)
  • Usage information (e.g., pages visited, time spent on website)

How We Use Your Information

Your personal data is used for the following purposes:

  • Managing reservations and bookings
  • Sending automated booking confirmations and reminders via WhatsApp or SMS
  • Responding to customer support requests
  • Enhancing website experience
  • Marketing and promotional communications (with explicit consent)

WhatsApp Communications

By making reservations through Dinenow, you consent to receive automatic booking confirmations, reminders, and follow-up messages via WhatsApp. You can opt-out at any time by replying "STOP" to our WhatsApp messages.

Meta Ads Compliance

Our advertisements on Meta platforms adhere strictly to Meta Ads policies. Ads are clear about the services provided by Dinenow and respect user preferences and privacy.

Payments

Dinenow does not handle payments directly. All payments, if any, are handled directly by restaurants.

Third-party Integrations

We may integrate third-party services like WhatsApp Cloud API and, in the future, analytics tools such as Google Analytics or Facebook Pixel. Any such integrations will comply with relevant privacy policies.

Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with:

  • Restaurant partners to fulfill reservations
  • Service providers necessary to deliver our services
  • Legal or regulatory authorities, if required by law

Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, or misuse. All data transfers through WhatsApp and our website are encrypted and secured.

Data Retention

We retain your personal data only as long as necessary for service provision or as required by law. You can request data deletion at any time by contacting us.

User Rights

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request data deletion
  • Withdraw consent for communications
  • Opt-out of WhatsApp communications at any time by replying "STOP."

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage reviewing their privacy policies.

Changes to this Privacy Policy

We may update this policy periodically. All changes will be posted on this page. We encourage regular review of our Privacy Policy for updates.

Contact Information

For questions, concerns, or requests related to your personal data, please contact us at: